Senior Bilingual Support Specialist (French/German)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a remote Senior Bilingual Support Specialist fluent in French and/or German to join our team. The successful candidate will play a pivotal role in providing outstanding service to our user base, across an expanding international environment.

You will be responsible for handling end-user requests via MS Teams chat, call, and email. Additionally, you will perform access management to various business applications, MS365 resources, and Azure cloud for Joiners, Movers, and Leavers.

• Handle end-user requests via MS Teams chat, call, and email
• Create and manage tickets via the IT Service Desk (JIRA), escalating to second level support when necessary
• Prioritize requests, provide status updates, and clarify solutions
• Distribute tickets to various internal or external service providers, some through JIRA or other ticketing tools or via email
• Maintain Knowledge Base for all employees
• Perform access management to various business applications, MS365 resources, and Azure cloud for Joiners, Movers, and Leavers

• Minimum of 3 years of experience in technical support or customer service roles
• Experience with Jira Service Management and Microsoft 365 and Office 365
• Excellent command of Microsoft Teams�
• Fluent in English and either French or German (B2+ level)

• Experience with Dynamics 365 Remote Assist
• Knowledge of OneDrive, Remote Desktop Access, and SharePoint
• Experience with Microsoft Azure, Outlook, and Power Platform

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O?Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for ? specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively